President, Coscia Communications
Steve Coscia is one of the most widely published and quoted authorities in trade publications on the topics of customer service and soft skills. An avid researcher of customer service trends, Coscia conducted one of the industry’s first studies of stress in the customer service environment. His Soft Skills Curriculum is taught worldwide at colleges and career centers. Trade Associations such as ACCA, PHCC, SMACNA, AMCO and NPGA host Coscia’s speeches and seminars as a benefit to their members.