How many times have we found ourselves in situations where problems escalate because we didn’t listen? In business, if we don’t listen to our customers, we might miss an important indication that they are unhappy and lose the sale, all because we were too busy to listen to what they were saying.
Be in the Moment
When we share a story, we want the audience to be with us. Think about your own experiences of sharing a story; if the person was acti