Comfortech preview: Training CSRs will maximize bottom line

Comfortech preview: Training CSRs will maximize bottom line

Customers buy emotionally what they believe logically. Thus, your goal isn’t just to transact, it’s to connect. Consider this: When a CSR books just one more call a day, your revenue can increase by $125K/year — without adding an extra dime to marketing or advertising. Companies can double their revenue in two to five years, just by changing the way they handle phone calls. The customer touchpoint on the phone is the fastest, easiest way to make more money.

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Can you remember the last time a customer told you they chose your company, independent of price, because they’d been wowed by one of your cust

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