Improving your service success rates

Improving your service success rates

Here we highlight a few practical ways you can start incorporating mobile technology to measure Key Performance Indicators (KPIs) Increase first-time fix rates with access to the right parts Increase service contract sales in the field Increase percentage of billable hours Decrease number of overtime hours Improve customer satisfaction ratings

The concept of using mobile devices and apps to help service contractors track and improve service operations isn’t new. Many service organizations already recognize the service potential they have by equipping their field workforce with mobile tools to speed up the billing cycle, improve technician utilization and build customer loyalty.

But, be honest with yourself: even if you’ve invested in a

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