Comfortech preview: How the Golden Rule can keep your customers happy iStock/Thinkstock

Comfortech preview: How the Golden Rule can keep your customers happy

Learning to implement the golden rule when faced with an angry customer is not something that naturally occurs for most CSRs Customers can tell if you care by your tone of voice, by how well you listen and the solutions that you are offering them Drive value for your customers by offering solutions to their problems each and every time

The Golden Rule of treating others as you would like to be treated yourself is a guiding principle for many, but in the world of customer service, there can be occasions where it can be difficult to remember the idea. When a customer makes an angry call because their HVAC system isn’t working properly, the house is hot and the kids are upset, it can be hard for your Customer Service Reps (CSRs) to remember the Golden Rule: do unto others.

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