As a professional comfort contractor, most people understand the need to listen to the consumer. You have two ears and only one mouth. Listen to the consumer to find out what their wishes, wants, needs and expectations are before you speak. I say this, because I have been practicing this method for most of my 40 years in this business. If we start talking first, we are assuming a lot of information that will lead to a dissatisfied, uncomfortable customer.
Important conversations that never happen, but should — Pt. 1
We still need to listen more than we talk during the initial visitation with the consumer on any comfort delivery system Unfortunately, the GC doesn’t understand all of the nuances of a hydronic based comfort system As the conversation progresses, here is where you get an opportunity to share your knowledge and expertise