TRAVELERS REST, S.C. – T&S Brass, a leading manufacturer of plumbing and foodservice equipment, has recently opened an on-site training facility to allow customers, consultants, sales representatives, distributors, contractors and engineers to experience hands-on education and training. Accommodating both small and large groups, the training center offers fully integrated assistance and a large selection of training and professional development that can be customized to each group’s individual needs.
The 40,000 square-foot training facility, located on the T&S campus in Travelers Rest, S.C., improves the company’s ability to service its customers by offering training on one of the industry’s most extensive product lines and demonstrations of product innovations. The space is highly configurable and suitable for small group break-out sessions, as well as offering theatre style seating and large dual input screens for presentations and videos. Modular product tables and display walls give clients hands-on experiences and the chance to compare T&S products with other brand products available in the market and to troubleshoot common issues. The space also has a dedicated office area complete with cubicles where those visiting can plug in laptops, check emails and make phone calls.
Attendees can also participate in a factory tour, going behind the scenes to observe all T&S products being made from casting and forging to polishing and assembly. The entire facility allows attendees to experience first-hand the superior quality and reliability of the products, company, technology and workers that comprise the “family-owned and operated” environment that has set them apart for 60 years.
“This training center is evidence of T&S’s commitment to leading the industry in service and to equipping those who use and sell T&S products with the knowledge and skills they need to make the best choices for their needs,” said Ken Gallagher, VP of Sales, T&S Brass. “The feedback from those who have participated in a training session has been phenomenal, and we know that this is a real point of differentiation for our company.”
A recent end-user visitor to the facility described his visit as follows: “After a presentation by the vice president, we engaged in some hands on troubleshooting of self-closing and sensor faucets and other T&S products. We left the training facility and walked a short distance to the main manufacturing plant where we visited each department and saw the process of the manufacturing of plumbing faucets and parts with a computer controlled milling machine, some polishing manually and by robotic machines, cleaning of the finished product, chroming, assembly, testing, packaging and shipping. It was interesting seeing how the raw brass entered the plant and was changed into the parts so familiar to us. I really enjoyed the trip.”