For many people, it can be easy to take interactions with others for granted. Someone opening a door for you, letting another drive into your lane to merge or even simply saying thank you when someone does something for us can be taken for granted. For your customer service representatives (CSRs), making sure that they are always on point with your customers to never take them for granted can ensure that your customers have a “wow” experience.
Comfortech preview: What it means to be valuable
Your CSRs can’t learn how to deliver unique value for each of your customers overnight Building value with your CSRs is about understanding how to frame your message to your customers If you teach your CSRs these types of behaviors, they will not look at what they do as their job, but will look at what they do as a career