Effective ways to master phone confidence

Effective ways to master phone confidence

Customers call your business to be taken care of and reassured Have your staff think positively and speak purposefully If your agents tend to stumble during certain parts of a conversation, encourage them to practice Staff should only memorize particular parts of a standard script that suit their style When an agent is prepared, they can work through a call continuously

Confidence is crucial when it comes to conducting a quality phone call and locking down an appointment. Your business’s professional image starts with the folks handling the phones.

Customers demand representatives who know what they’re talking about — ones who understand the home services issue at hand, offer up sensible solutions and make things happen quickly.

Here’s a checklist for staff to keep in mind as they build confidence and start to mast

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