How should you measure the success of your service operation? What are the Key Performance Indicators that you can use to judge the performance of both your customer service reps and your service techs?
Quality Service Contractors Business Coach Beth Dobkin has spent her career figuring out what to measure in a service operation and what those KPIs should be. Dobkin started with her husband’s plumbing and HVAC service company, which they sold to a Fortune 500 company in 2000. Th