USC Professor Jerry Jellison CONTRACTOR magazine photo

USC Professor Jerry Jellison.

How to get employees to change

There will always be people willing to change. They are your allies. Most people are apprehensive and uncomfortable. They fear the loss of whatever it is about the status quo that they enjoy. The most difficult thing will be to initiate the change and get over that emotional cliff. While it’s tempting to make a bunch of changes all at once to get it over with, it may be more practical to take your time and not overwhelm your people. Make it safe to make mistakes. Coach your people to help them. Front load the rewards. Empathize with their negative reactions.

BOCA RATON, FLA. — You’re inevitably going to change your business. From full-size vans to box trucks, from T&M to Flat Rate pricing, to completely different accounting software. As much as change is inevitable, so is the fact that you’ll have to drag your employees along kicking and screaming.

Jerry Jellison, a professor of social psychology at the University of Southern California, gave contractors practical advice on how to handle change at the Mechanica

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