How small contractors can use retailers to their advantage

For our own protection, we had a clause in our contract that stated that we would not warranty any product bought from another vendor and we would charge a lot extra to fix any problems. Instead, we offered a “guided tour” or consultation with the prospective owner to help make sure she could make the designer choices she desired. Customers loved this idea and actually paid us quite a bit for this service. The retailers liked that we brought customers into their stores and used us as their go-to plumber.

Okay, this idea may not work for everyone, but it sure put a bunch of unexpected bucks in our pockets when we did remodeling work, and we were a small three-person outfit when we started this method of cementing customers to our company for life.

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