ST. PAUL, MINN. — Nexstar Network has announced the top 20 performing member companies in customer satisfaction. More than 150 plumbing, heating, cooling and electrical contractors across North America participated in the annual online survey.
For its exemplary customer satisfaction shown in the response from customers, Able Home Services, Inc., owned by Tom Simenc of Chico, California, came out on top with the highest achievement in this survey.
“To be singled out from among 500 of the most ethical and dedicated service organizations in the nation is very humbling,” Simenc said. “We know that it takes great people who are dedicated to great service every day and in every interaction in order to even be in the running. Beyond that, it’s reflective of a generous and appreciative community of clients that we are so fortunate to serve.”
The following companies were also ranked in the top 20 best in customer satisfaction:
- Accurate Electrical Services, Owner: Jeff Seale, Glendora, CA.
- AIRCON Service Company Inc., Owners: Derek and Kim Stewart, Houston, TX.
- American Vintage Home, Inc., Owner: Marek Mroz, Evanston, IL.
- Art Plumbing & Air Conditioning, LLC, Owners: Gregg and Marie D’Attile, Coral
- Springs, FL.
- Artex Electric / Service First Electrical Pros, Owners: David Peavy and Michael Peavy,
- Texarkana, AR.
- Atomic Plumbing & Drain Cleaning, Owner: Jim Steinle, Virginia Beach, VA.
- Beltz Home Service Co., Ltd., Owner: Brian Beltz, Findlay, OH.
- Boyd Plumbing, Inc., Owner: Michael Boyd, Orangevale, CA.
- Good’s Electric, Owner: Daniel Good, Columbiana, OH.
- Jones Services Company, LLC, Owners: Bill and Debra Jones, Goshen, NY.
- Jupiter Tequesta Air Conditioning and Heating, Inc., Owner: Matthew Kuntz, Tequesta,
- Lancaster Plumbing & Heating Co. Inc., Owner: Scott Peppler, East Petersburg, PA.
- LenAire, Inc., Owner: Leonard Koglin, Bossier City, LA.
- Mel Carr Electric Corp., Owner: Mel Carr, Albany, NY.
- Plumbing Medic, Inc., Owner: Colby and Dannielle Julian, Gilbert, AZ.
- Rebmann Plumbing, Heating and Air Conditioning, Owners: Scott Ambrosio and Guy
- Colangelo, Albertson, NY.
- Signature Heating & Air Conditioning, Owner: Bob Gress, West Chester, PA.
- Streamline Plumbing & Electric, Inc., Owners: Ken Macadam and Bob Sweet, Raleigh,
- Village Plumbing Home Services, Owners: Monica and Dan Ryan, Houston, TX.
Customer interaction and satisfaction are key elements of the industry and a critical part of a service provider’s growth and longevity. These companies were successful in key moments of truth in the customer experience, including scheduling convenience, courteous and respectful service, and a likelihood the customer would recommend the contractor to family and friends.
The Customer Satisfaction Survey was carried out by Nexstar’s strategic partner, ReviewBuzz, which collected data from all participating members between Feb. 3 and May 29, 2015. ReviewBuzz does not include reviews in the survey results.
Nexstar Network offers employee engagement, financial and customer service surveys to its members on an annual basis. Nexstar believes these provide invaluable information for the overall success of any company.