Contractors dealing with dissatisfied customers

A simple process shared by a contractor on the Service Roundtable is the last method: ·Listen to the customer.  ·Apologize for the situation or how the customer feels without admitting fault.  ·Solve the problem by asking the customer what she wants, up to a certain amount without checking with you.  ·Thank the customer for her patience and patronage.  

With the review megaphones, it has never been more important to handle dissatisfied customers.  Here are some tips to handling these customers.

The first thing to remember with customer disputes is that this is a business issue. The customer has enough emotion for both of you. Lose yours. Take an analytic view of the situation, consider the possible outcomes, and seek the solution with the best return/least cost to the business. Forget right and wro

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