What a customer wants from a contractor

What a customer wants from a contractor

 I start the process that drives the needle. I am the customer. I’m calling because I have a problem. I am anxious when I call. If I’m calling you for the first time, I’m especially anxious. I want to trust you, but I do not know if I can. Until you prove yourself to me, I will be cynical. I fear you will take advantage of me.

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