Maya Angelou said, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” How do your customers feel after interacting with your front line personnel?
You provide a service. People deliver the service. Thus, people are your product. The repairs your company makes, the lines that are cleared, and the brass and porcelain installed are all necessary, but do not make you stand out. How peo