SEATTLE — With a jump in customer satisfaction ratings from 4 stars to 5 stars, Fox Plumbing & Heating here has won a third straight CMUS Talk of the Town Customer Satisfaction Award in the Plumbing Contractors category.
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. A team of researchers analyze the data and calculate a company’s CMUS Power Rating. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.
David Brown began working at Fox Plumbing & Heating in 1973, and was half owner of the company by 1979. He purchased the business in its entirety in 1983, growing the company while ensuring customers are always the number-one priority.
“I am dedicated to the value of quality service at a fair price and understand the importance of keeping every customer,” said Brown. “Our customers tell us time and time again that we are the most trustworthy plumbing service in King County.”
Fox Plumbing & Heating handles new installations as well as repairs to existing plumbing and heating systems for both residential and commercial projects.
“We offer a full range of plumbing services from sewers to hot water tanks, and now service and install all types of heating, furnaces and air conditioning, too,” said Brown. “We have dispatchers and technicians on call 24 hours per day, and on our website we even have emergency water shut off videos to help people in times of emergency.”
The company’s three consecutive Talk of the Town Awards for customer satisfaction demonstrate the company’s dedication to customers, as does its referral business.
“Eighty percent of our new business comes from current customer referrals,” said Brown. “We’re proud of this record and intend to continue it; every customer is important to us. I’ve built this whole business around satisfied customers; when we say ‘it’s all about service,’ we mean it.”
One way Brown says he ensures customer satisfaction is by continually training his team.
“We are committed to our customers and to our staff, providing on-going training to make sure our technicians are simply the best trained in the business,” he said. “The equipment and technology is constantly changing and new products are always being introduced, so we are continually training our crews. When you invest in your employees, you are investing in your customers. Any business owner knows that employee turnover is expensive and that your employees are a reflection of whom you are as a business owner. My name and reputation are all over Fox Plumbing & Heating and I believe in personal and corporate integrity… it’s simply a core value of this company, reflected in our mission statement, staff training and the way we treat our customers.”
The company also offers a customer referral program to thank its customers.
“It’s very simple; if you refer Fox Plumbing & Heating, you are entered to win $500 cash,” said Brown. “We hold the drawings twice a year in March and September, and the more you refer your friends, relatives and colleagues, the more chances you have to win.”
Additional information about Fox Plumbing & Heating is available at www.foxph.com.
This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.