Deshia Peters and Jimmy Hawley

Deshia Peters and Jimmy Hawley.

Millennials, SkillsUSA and restraint

I am privileged to meet hundreds of millennial apprentices from coast to coast Teaching soft skills to the younger workforce is a passion Pat Enoch and Jimmy Hawley are instructors at Tulsa Tech, in Tulsa, Oklahoma, and they utilize my HVAC Customer Service Handbook in their soft skills curriculum

Three 19-year-old plumbing apprentices sat in the front of the room during a recent customer service seminar. They were mostly attentive and engaging. 

Midway through the seminar, the apprentice nearest me, sitting in the aisle seat, got preoccupied with his smartphone and this piqued my interest.

“What are you doing there?” I asked.

His surprised grin told me everything I needed to know. He was busted. 

“Give

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