People unfamiliar with my company ask why we invest so much time, energy and money in training. When trying to formulate an easy answer — because the answers are myriad — it all boils down to this. We want to ensure that our customers receive a consistent, professional experience that will make them want to use us the next time they need a service we provide. Whether that customer is talking to us on the phone or in person, we want them to always get the same experience. We want
Training: An investment or cost?
We want to ensure that our customers receive a consistent, professional experience My goal when training is to always keep in the back of my mind, how will this (fill in the blank) make my customer feel? Our team trains daily on every subject imaginable