Pay it forward -- ‘Les is more’

Without hesitating: define outstanding customer service (OCS). Can that be relayed to your customers in writing or is it simply that the actions behind OCS speak louder than words?

Without hesitating: define outstanding customer service (OCS). Can that be relayed to your customers in writing or is it simply that the actions behind OCS speak louder than words? Is it inherent in your company, automatic per your employees’ behavior, or is it taught and practiced by you? Personally, I’ve found that it’s a combination and in need of constant tweaking. What about the flip side of the OCS coin? One thing for certain: you certainly know OCS when you’re o

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TAGS: Plumbing
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