PHILADELPHIA – CONTRACTOR magazine is proud to announce that Steve Coscia, author of the HVAC Customer Service Handbook and one of CONTRACTOR’s Best Practices columnists, has earned the Certified Speaking Professional (CSP) designation, which is conferred by the National Speakers Association. The CSP designation is the speaking profession’s international measure of public speaking excellence.
Many of CONTRACTOR magazine’s readers have attended Coscia’s conference speeches at a variety of industry events, including Comfortech. This year, Comfortech will be held in Nashville, Sept. 9-11. Register for Comfortech today!
Attendees especially enjoy Coscia’s lively storytelling. Conveying a story to inspire and motivate is his specialty.
Established in 1980, by the National Speakers Association, the CSP is earned by fewer than 10% of professional speakers.
In addition to speaking, Coscia has written the HVAC Customer Service Handbook, which is taught at more than 100 colleges and trade schools worldwide.