OTTOWA, CANADA -- Peter and Tina McGrath, owners of Mr. Rooter Plumbing of Ottowa, were named Franchisee of the Year by Mr. Rooter Corporation during the 2012International Convention held in Grapevine, TX, on September 23rd – 26th.
Each year, Mr. Rooter awards a franchise owner with this honor as a way of commemorating a career of unprecedented growth and success, achieved through continuous training and a commitment to exceeding quality standards for both their customer and their company.
The recipient is one who has, over a number of years, consistently grown a model Mr. Rooter franchise. This standard is accomplished through establishing dominant market penetration, maintaining exemplary customer service standards and actively participating in continual education and training for their company.
“The McGrath’s are well-deserving of this award,” states Sue Halford, the Mr. Rooter Franchise Consultant who nominated the duo for the honor. “This is the highest honor given to a Mr. Rooter franchisee and their dedication to their customers, employees and trade is evident in all they do.”
The McGraths are also recipients of the Top Gun award, which represents the top 10 percent of Mr. Rooter Plumbing owners across North America.
“The idea of “Top Gun” was established by the Navy in the 1960’s as a way to give training and credit to elite fighter pilots,” said Mary Kennedy Thompson, president of the Mr. Rooter Corporation. “Taking a page from the Naval Top Gun program, each year we recognize our franchiseleaders for their accomplishments and dedication to the trade. It takes dedication, hard work, expertise and commitment to reach the Top Gun goal and we are honored to have these winners on our team.”