Round-the-clock call answering services are part of a new benefit available to members of the Plumbing-Heating-Cooling Contractors—National Association (PHCC) through a partnership with Minnesota-based Time Communications. PHCC members can sign up online to explore how this new service can meet their company’s needs.
Recognizing that – especially in a service industry – emergencies can happen at any time and every customer call impacts a company’s bottom line, this latest PHCC Preferred Service Provider offers PHCC members a discounted monthly rate on a host of call management services, including:
- 24/7/365 call answering
- Paging and dispatch services
- Emergency response
- Appointment scheduling
- On-call scheduling
- Dedicated Operators
“What will be most reassuring to PHCC member companies is that our call center representatives will treat their customers just like they would … taking time to listen carefully to customers, to ask the right questions, and to respond quickly to their needs,” says Time Communications’ Jamie DesJardins. “We consider ourselves an extension the company’s own staff.”
With more than 40 years of experience, Time Communications will work with interested PHCC members in developing a call management plan that works best for their business. They can help by qualifying true after-hours emergencies, followed by texting or calling the company’s on-call staff directly and confirming the inquiries were delivered in a timely fashion.
“Our members know that every customer call – every customer experience – directly impacts their reputation … and their bottom line,” says PHCC President Chip Greene, Greene & Associates, Macon, Georgia. “We’re excited to offer our members a trusted, experienced provider that will answer their calls when they can’t … and treat their customers like they would.”
The new PHCC Preferred Service Provider recently offered a free webinar to PHCC members on how today’s technology can keep them from missing crucial customer calls. “Beyond the Busy Signal: How to Handle Your Call Volume” is still available to members through On-Demand Viewing. PHCC members can sign up online to explore how this new service can meet their company’s needs.