SAN FRANCISCO – Voxer, a pioneer in push-to-talk (PTT) and multimedia messaging, has been chosen by Roto-Rooter to connect desk and field workers and enable instantaneous communication.
Voxer Business will enable Roto-Rooter’s service technicians to easily get in touch with supervisors and dispatchers, while they are out in the field, improving collaboration and efficiency.
“Push-to-talk is a crucial communication tool for our field employees, and therefore for our overall business,” said Joyce Welage, director of office operations, Roto-Rooter. “While we provide a dedicated phone line for technicians, we have found that they prefer to communicate via PTT as it is quick and allows short to the point conversations. Voxer also records messages, ensuring that important communication is not missed or does not need to be repeated, saving time and improving productivity for our employees.”
Currently 800 Roto-Rooter service technicians are using Voxer Business to stay in touch with their team, and this number is expected to double in 2014. Roto-Rooter’s administrators pre-configure the application on technicians’ smartphones from a central administrative console, allowing field personnel to start communicating immediately, without any effort on their end.
The service is easy to setup and allows Roto-Rooter’s administrators to upload contact lists without any interruption to the user. Since Voxer Business is carrier and device agnostic, Roto-Rooter has complete flexibility and does not need to change any existing devices or service plans. With the Voxer for Web client available to desk workers, dispatchers can conduct multiple PTT conversations at the same time, while tracking location and timestamps to ensure the field technician is in the right place, at the right time.
“Communication is a critical component for companies like Roto-Rooter, who have thousands of workers in the field thatneed to be in touch with supervisors and dispatchers, and PTT is an important tool to enable team collaboration,” said Itamar Kandel, chief revenue officer, Voxer. “Keeping this need in mind, and the evolution of mobile technology, our goal when designing Voxer Business was to create a service that allows employees to communicate efficiently, so that they can spend less time trying to converse, and more time on the actual task. Roto-Rooter has already experienced the benefits of instantaneous communication, such as time savings and the efficient use of resources, and we look forward to our continued engagement as they deploy Voxer Business across the country.”
One of the primary reasons companies like Roto-Rooter have chosen Voxer Business is that it supports live and recorded voice, so that employees are able to communicate quickly, while simultaneously storing their messages for playback, ensuring that they never miss critical conversations.
There is no need for additional hardware and users can use the service on their Android, iOS or Windows Phone 8 devices. Voxer Business also allows field technicians to send photos, videos and text messages, so employees have numerous ways to communicate with fellow employees at Roto-Rooter and their support team.