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    Train your people to observe find problems and then offer homeowners solutions Joe Cunningham told members of the Service Roundtable
    Make your company conducive to training; train regularly. Make it easy for your people, even inexperienced ones, to succeed. Testing gives you demonstration powers that no other...
    April 27, 2015
    The IAPMO Green Technical Committee listens as a member makes a point
    The debate over shower valves and tub spout shower diverters was over the basic philosophy of what is appropriate for the GPMS. Some argued that the manufacturers would ignore...
    April 11, 2015
    CONTRACTOR magazine photo
    If you think that a customer doesnrsquot want to buy something then thatrsquos the way yoursquoll sell it and it will turn into a selffulfilling prophecy Long pointed out to the contractors You might say to yourself ldquoI knew itrdquo and yoursquod be right
    Long’s philosophy was affirmed long ago by Ralph Waldo Emerson: We become what we think about all day long. Running a service call right is easy, Long said. The problem is that...
    March 2, 2015
    Gilles Mingasson, Getty Images
    Welcome to Chicago
    Early on, signs pointed to a big show. Chicago and the surrounding Midwest area represent one of the largest marketplaces in the world for consulting engineering firms, HVACR...
    Jan. 9, 2015
    Mark Giebelhaus in his role as chairman of PHCC39s Government Relations Committee
    Mark Giebelhaus, president of Marlin Mechanical Corp. in Phoenix, has been a savvy businessman and a leader in Plumbing-Heating-Cooling Contractors – National Association for...
    Dec. 16, 2014

    ROBERT P. MADER