Comfortech preview: Training CSRs will maximize bottom line
Customers buy emotionally what they believe logically. Thus, your goal isn’t just to transact, it’s to connect. Consider this: When a CSR books just one more call a day, your revenue can increase by $125K/year — without adding an extra dime to marketing or advertising. Companies can double their revenue in two to five years, just by changing the way they handle phone calls. The customer touchpoint on the phone is the fastest, easiest way to make more money.