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EGIA 'Cracking the Code' Show: Improving CSR Skills in Summer

Watch this role playing exercise to help your CSRs capture every opportunity in every call.

The last thing we want to do is lose an opportunity during the busy summer rush.

This week, Weldon Long demonstrates a role-playing exercise that can help dial in your customer service representatives and dispatchers to capitalize on every opportunity. Plus, Gary Elekes explains how to effectively dispatch the right technician to every call.

CTC Show Improving CSR Skills Summer.png

Watch the latest episode at EGIA.org/CBS-Show before it enters the members-only archive on May 17.

 

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