Scheduling Office

World’s largest scheduling and dispatch wall

Walking into the scheduling and dispatcher's office was a trip The dispatcher would schedule work orders on the wall by writing the customer name and order number into a corresponding box on the wall Automating this process could transform the company When you make the business more fluid you can increase customer satisfaction The biggest effect of automating a field service operation is the increase in productivity

I visited a company recently to discuss automating their field service operations. They had about 50 service techs in the field – subcontractor and permanent personnel responsible for performing services at a customer site. They had a lot to keep track of in the field. They’d send people on a job, or several jobs, then they’d come back and turn in paperwork or call back into the office when it was complete (for the office people to update “systems”). They needed

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