Ashley Stroud Named PHCC’s 2025 Plumbing Contractor of the Year

FALLS CHURCH, VA — Recognized for her leadership in team development, customer communication, and community support, Ashley Stroud of Plumbing Outfitters in Taylor, Texas, has been named the 2025 Plumbing Contractor of the Year by the Plumbing-Heating-Cooling Contractors—National Association (PHCC). The award, sponsored by Delta Faucet, was presented at PHCC CONNECT 2025 in Grand Rapids, Michigan.

Stroud leads Plumbing Outfitters with a performance-driven culture built on the company’s CHAMPS values—Character, Humility, Accountability, Mindfulness, Precision, and Service. Her approach centers on operational discipline, professionalism in the field, and a strong emphasis on customer trust and education.

Building a Skilled, Aligned Team

Under Stroud’s direction, Plumbing Outfitters invests heavily in training pathways designed for long-term career growth. The company supports apprentices through a structured program, layers in leadership development for emerging team members, and reinforces communication and customer-service skills with tools such as DISC training. Daily team huddles keep goals aligned, while financial transparency and field management technology ensure crews understand project expectations and performance metrics.

Customer Education and High-Visibility Outreach

Stroud has also built a strong reputation for operational clarity and customer education. Plumbing Outfitters utilizes transparent pricing models, standardized sales training, and digital communication practices to help homeowners understand system conditions and long-term solutions. The company maintains an active marketing presence, and Stroud extends that mission through her radio segment, Ashley the Outfitter, where she provides local homeowners with practical plumbing guidance.

Culture of Service Beyond the Jobsite

Community involvement is a core part of Stroud’s leadership. Her team has supported disaster-relief efforts, organized Thanksgiving meal programs, and contributed to local youth groups, veterans’ organizations, and nonprofit partners. That service-first mindset reflects the company’s mission to support “our team, customers, and community.”

Championing the Future of the Trade

Stroud is also active in workforce advocacy at the local and state level. She partners with schools, promotes career awareness, and participates in legislative efforts that strengthen the plumbing profession. Her engagement with PHCC helps reinforce a reliable talent pipeline for the industry.

Note: this press release was rewritten with help from generative AI.