ARC Service Technicians Achieve NORA Silver Certification

Jan. 9, 2012
ARC Mechanical Contractors is proud to announce the recent NORA (National Oilheat Research Alliance) certification of four service technicians.

BRADFORD, VT – ARC Mechanical Contractors is proud to announce the recent NORA (National Oilheat Research Alliance) certification of four service technicians. Adam Cate, a North Sutton, NH, resident; Shaylor Duranleau, a Claremont, NH, resident; Rob Ingalls, a Thetford, VT, resident, and Ray Welch, a Wentworth, NH, resident are now Silver Certified Technicians.

Silver certification, which is good for five years, requires three years of experience plus 100 hours of training. The exam has 100 multiple choice questions and 78 correct answers are required to pass. To renew Silver certification, technicians need 24 continuing education credits, or can retake the Silver test or test for Gold certification.

ARC is committed to the continuing education and training of our technicians, installers, estimators and project managers. In 2007, ARC decided to hire young, unskilled workers fresh out of school and train them in house. We select people with good attitudes, good learning skills and a desire to work, and then educate them and team them up with good mentors. ARC’s approach to training, licensing and certifying our own staff has proven successful.  Some of these young inexperienced employees are now licensed team leaders, foremen, mentors and trainers for the next group of apprentices. ARC created our own HVAC apprenticeship program, and is also actively involved with HVAC apprenticeship programs in the states of Vermont and New Hampshire

The NORA Oilheat Technician Certification Program provides a national standard for Technician Training. It gives credibility and recognition to Master Technicians. It encourages Technicians to become perpetual students by requiring Continuing Education. It builds upon and supplements existing education programs. It gives companies who invest in education for their Technicians a way to differentiate themselves from those companies that do not. Currently, there are over 10,000 NORA certified technicians.

The diagnostic tools technicians use have also improved dramatically. New digital test equipment gives technicians the information they need to maximize a system's safety, efficiency, and reliability.

Located in Bradford, Vermont, Lebanon and Littleton, New Hampshire, ARC Mechanical Contractors provides plumbing, mechanical piping, heating, ventilation, air-conditioning, refrigeration, ductwork, and controls for commercial, residential, institutional, industrial and municipal buildings/facilities. ARC also installs geothermal, solar thermal and hybrid heating and cooling systems. ARC also is an approved Vermont Solar Thermal Provisional Partner which allows us to participate as an installer in the Vermont Solar Incentive program. In business since 1947, many examples of our work may be found throughout Vermont and New Hampshire, including Dartmouth College’s Alumni Gym and Whittemore Hall, Brattleboro Memorial Hospital, Woodstock Inn, Cottage Hospital, and the Edgar May Health & Recreation Center.  Contact: Kim Sager, 802/222-9255, [email protected].

NORA is a collaborative program established by the oilheating industry to strengthen the industry by improving education and training for employees in the industry, providing customers more information, and developing new products for customers. The oilheating industry is a small fragmented industry, and NORA provided the opportunity and ability to work cooperatively for a better and stronger industry. NORA has developed world class education programs, new efficient appliances, and strong consumer education campaigns highlighting the benefits of oilheat and the need to improve efficiency. For more information about NORA, please visit

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