There’s a difference between good chief executives and great ones. Louis Gerstner is credited with being a good CEO because he saved IBM, a hidebound, bloated, 400,000-employee behemoth that was in danger of sinking under the weight of its own inertia. But IBM was an existing enterprise and Gerstner was forced to radically reorganize the company because the alternative was bankruptcy.
Becoming a great contractor
Mike Agugliaro was, by his own admission, a pretty lousy contractor back in the ‘90s In becoming a great contractor, Agugliaro went way beyond what even the country’s best contractors do Agugliaro looked for ideas from 1-800-GotJunk, Zappos, Nordstrom, Disney, Target and Wal-Mart