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EGIA Weekly Show: Uncovering Customer Problems with the Investigation Process
Customers rely on your expertise as a home services professional to solve their problems, even if they're unaware a problem exists.
In part three of an ongoing series on service technician training, Weldon Long introduces step two of the R.I.S.C. process and how you can utilize the "investigation" stage to diagnose problems and deliver solutions. Plus, Gary Elekes helps you understand which questions to ask at different stages of in-home sales.
All that and more on this week's episode of Cracking the Code. Watch now at EGIA.org/CBS-Show before it enters the members-only archive on April 19.
About the Author
Weldon Long
New York Times Best Selling Author & Creator of the HVAC Sales Academy
Weldon Long is the NY Times Bestselling Author of The Power of Consistency and one of the nations leading experts on building profitable contracting companies. His clients include Direct Energy, Clockwork Home Services, FedEx, Dex Media, Carrier/Bryant Corporations, Goodman Manufacturing, Rheem/Ruud and many of the best service contractors in the nation. Dr. Stephen R. Covey, Tom Hopkins, Tony Robbins and the Napoleon Hill Foundation have endorsed his work and books. Learn more at www.HVACSalesAcademy.com or www.WeldonLong.com.