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    1. Management
    2. Best Practices

    EGIA’s Cracking the Code Show: 3 Steps to a Powerful Customer Experience

    Sept. 13, 2019
    EGIA experts explain how to create a culture of excellent HVAC customer service.

    When a customer receives good customer service, they tell an average of 10-12 people.

    Contractormag Com Sites Contractormag com Files Weldon Long Sept13

    This week, our experts explain how to create a culture of excellent customer service by training your entire team to deliver a friendly experience each and every time and turn your customers into unpaid spokespeople for your company.

    All that and more on this week's Cracking the Code, available free for all until September 20. Watch now at EGIA.org/CBS-Show.

    About the Author

    Weldon Long | New York Times Best Selling Author & Creator of the HVAC Sales Academy

    Weldon Long is the NY Times Bestselling Author of The Power of Consistency and one of the nations leading experts on building profitable contracting companies. His clients include Direct Energy, Clockwork Home Services, FedEx, Dex Media, Carrier/Bryant Corporations, Goodman Manufacturing, Rheem/Ruud and many of the best service contractors in the nation. Dr. Stephen R. Covey, Tom Hopkins, Tony Robbins and the Napoleon Hill Foundation have endorsed his work and books. Learn more at www.HVACSalesAcademy.com or www.WeldonLong.com.

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