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EGIA 'Cracking the Code' Show: How to Build Relationships & Investigate Customer Pain
A successful demand service process depends on your ability to build rapport with your homeowners.
This week, Gary Elekes explains two critical aspects of the process -- building relationships with the customer and diagnosing problems that your company can solve.
Plus, Weldon Long introduces EGIA's new video/podcast series Unfiltered: Riffing About Contracting, where three of the biggest names in contracting pull back the curtains to show you the secrets of success.
All that and more on this week's Cracking the Code, available free for all until November 8. Watch now at EGIA.org/CBS-Show.
About the Author
Weldon Long
New York Times Best Selling Author & Creator of the HVAC Sales Academy
Weldon Long is the NY Times Bestselling Author of The Power of Consistency and one of the nations leading experts on building profitable contracting companies. His clients include Direct Energy, Clockwork Home Services, FedEx, Dex Media, Carrier/Bryant Corporations, Goodman Manufacturing, Rheem/Ruud and many of the best service contractors in the nation. Dr. Stephen R. Covey, Tom Hopkins, Tony Robbins and the Napoleon Hill Foundation have endorsed his work and books. Learn more at www.HVACSalesAcademy.com or www.WeldonLong.com.
Gary Elekes
President
Gary Elekes is the president of EPC Training, co-founder of iMarket Solutions, an HVAC and plumbing contractor, and a recognized expert in lead generation and contracting with more than 30 years of experience in the trades. He is also a founding faculty member of EGIA Contractor University, which provides contractors with the training, tools and resources to build the business and life of their dreams. For additional information, visit egia.org/university.