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Customer Service and Dispatching Pt. 2
It’s good to have high standards in business. But often the lofty goals of a business owner can fly in the face of the needs of their team. When this occurs, employee burnout is sure to follow.
This week on Cracking The Code, Gary Elekes and Weldon Long give the second part of their two-part journey on the best ways to run your customer service and dispatching departments to balance both the needs of a business and the needs of a business’s employees.
Gary Elekes | President
Gary Elekes is the president of EPC Training, co-founder of iMarket Solutions, an HVAC and plumbing contractor, and a recognized expert in lead generation and contracting with more than 30 years of experience in the trades. He is also a founding faculty member of EGIA Contractor University, which provides contractors with the training, tools and resources to build the business and life of their dreams. For additional information, visit egia.org/university.