Customer Service & Dispatching Alignment: Part 1

Is your dispatching team in alignment with your technicians? Do your front-line employees provide service that creates loyal customers—or are they just moving through calls?

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break customer loyalty. Clients don’t just want fast service—they want to feel seen, understood, and confident that your company is on top of it.

On this week’s episode, Weldon Long sits down with Gary Elekes to talk smart dispatching and quality customer service. Learn how internal communication, clear processes, and small personal touches can transform your operations—and turn every service call into a powerful trust-building opportunity. 

All that and more on the latest episode of Cracking the Code! Streaming now, free for everyone, through May 15: MyContractorUniversity.com/CBS-Show.