Here are the top 10 ways service techs can gain credibility: 1. Put the customer's mind at ease regarding her immediate problems within the first two minutes. Address the situation or need that prompted the service call first. Then you're the hero...
Growth in P-H-C companies can be very challenging. If you accept the growth challenge and perform the right steps, you will succeed in expanding your company. On the flip side, if you do not prepare for growth, you may end up being only in the...
Growth in P-H-C companies can be very challenging. If you accept the growth challenge and perform the right steps, you will succeed in expanding your company. On the flip side, if you do not prepare for growth, you may end up being only in the...
BY DENNIS SCHROEDER SERVICE MANAGER THE BARRIERS TO entry into the industry are low, to say the least. In this highly competitive market, how do quality mechanical contractors stand out from their competition? How do we help customers understand...
NUMBERS, NUMBERS, numbers. Here we go again. When we monitor the success of our salespeople and technicians, what numbers are we looking at? Let's look at a couple examples, first tracking salespeople. Look at the Old Method and the New Method of...
SELF-IMPROVEMENT professionals from weight-loss experts to exercise gurus to motivational speakers will tell you that attitude is everything. To make any type of positive change in your life, the change must first begin in your own mind...
SOME PEOPLE ARE afraid that recommending and quoting " add-on tasks" will either make the price seem too high or make you seem like you're just trying to sell something extra to make a buck. Others feel that, when people already spent money on...
MICHAEL C. ROSONE MECHANICAL CONTRACTOR AS SERVICE PROVIDERS we know that preventive maintenance reduces energy consumption, increases equipment life, reduces downtime, increases occupant comfort and so on. But do you really know the true impact...
IN ADDITION TO all the training and your regular procedures to keep your workers safe, you have to overcome a series of cultural obstacles to ensure the safety of immigrant Hispanic workers. First of all, Hispanic men may feel they are too macho...
WANT AN HONEST way to make more sales and get fewer Some service techs are trained to walk into the call, price book in hand, do a cursory diagnosis, whip out the price book, point to the price and try to close the deal. Then they wonder why...
