With the review megaphones, it has never been more important to handle dissatisfied customers. Here are some tips to handling these customers.
Contractors dealing with dissatisfied customers
A simple process shared by a contractor on the Service Roundtable is the last method: ·Listen to the customer. ·Apologize for the situation or how the customer feels without admitting fault. ·Solve the problem by asking the customer what she wants, up to a certain amount without checking with you. ·Thank the customer for her patience and patronage.