Service work and service techs

Service work and service techs

There is no doubt that we have a dearth of qualified trainees coming into our trade Today, it is likely that a service tech is brought in without a thorough grounding in the overall trade craft The service tech of the first part of the 21st Century is more apt to be schooled in customer relations, salesmanship, computer skills and communication The industry has responded to the lack of qualified entry level employees by focusing on specific niches and needs rather than the global training We need to emphasize the traditional whole trade education

Shops which cater, exclusively, to the service facet of the trade face issues which are different from those companies whose work involves new or remodel commercial, industrial and residential projects. In a perfect world, all journeymen would have the depth and breadth of skill and trade knowledge to be able to seamlessly shift from one type of work to another. Journeymen would then gravitate to the type of work which best suits their personal proclivities. The reality today is not the case.

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TAGS: Management
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