ATLANTA, GA – Rheem, a leading manufacturer of water-heating solutions, has unveiled three new resources that further strengthen its longstanding commitment to supporting its plumbing partners in the field. These three tools are intended to streamline and modernize aspects of the installation and service process to improve on-site efficiency.
Available now for use by all Rheem plumbing partners through the Rheem Contractor app, these resources supplement the pre-existing suite of benefits that are available through the recently announced ProPlumber Program.
Rheem Fix It
The Fix It feature of the Rheem Contractor App is designed to modernize the on-site troubleshooting process and helps plumbers easily access the information needed to properly execute a repair or installation, while eliminating the need to spend valuable time on the phone with product support.
Fix It utilizes the same powerful diagnostic process used by Rheem Technical Service Analysts and brings it to the fingertips of Rheem plumbing partners. Accessible anytime and from anywhere with a cellular data or Wi-Fi connection, Fix It guides users through a step-by-step process to accurately diagnose the issue at hand and identify potential resolutions.
Fix It also leverages a vast library of virtual product brochures and technical guides that are available by scanning the QR code on most recently purchased Rheem products.
More information on about the Rheem Contractor App and Fix It tool can be found on the Water Heating Blog.
Rheem Help Lighting
Rheem’s Help Lightning tool provides the plumbing industry with a real-time support solution that leverages augmented and merged reality to streamline troubleshooting.
This innovative approach to advanced troubleshooting replaces the traditional “blind” guidance of phonelines with a video-based, collaborative portal that allows a Rheem technical specialist to see, assess and help resolve a problem as if they were on-site with the plumber partner. Users utilize the camera on their smart device to guide the specialist through exactly what they are seeing on-site. Help Lightning’s augmented and merged reality capabilities allow the technical specialist to highlight specific parts or features, annotate notes or illustrate repair strategies on-screen, and provide one-on-one guidance through the repair process.
The Help Lightning feature ensures that the expertise of an on-site Rheem product specialist is never further away than a few taps of a fingertip, no matter the location of an installation or service call.
More information about Rheem Help Lightning can be found at www.rheem.com/water-heating/articles/help-lightning-connects-plumbers-to-rheem-tech-services-for-merged-reality-help.
Rheem Parts Xpress
Parts XpressTM helps plumbing contractors navigate the process of sourcing Rheem warranty replacement parts and leverage Rheem’s national distribution footprint to restore end users’ access to hot water as quickly as possible.
Currently available in 16 of the country’s largest cities, Parts Xpress can provide most common warranty parts in as little as two hours. Compared to the industry standard practice of shipping parts overnight or requiring a trip to pick them up, Parts Xpress helps plumbers more efficiently complete repairs while expedited access to parts keep their customers happy.
Visit www.rheem.com/parts-xpress/ for more information on Rheem Parts Xpress.