Video: Three simple words that close more service calls

May 3, 2016
If we don’t listen to our customers, we might miss an important indication that they are unhappy and lose the sale

This video from Power Selling Pros can help your customer service reps build better connections with your customers, and it all starts with three simple words:

Imagine someone is telling your call handler their story about a broken HVAC system not blowing cold air. If your CSR is interested and making the caller feel important, their chances of making a connection increase dramatically. If your CSR is disinterested, though, they may lose the opportunity to make a connection with the customer. A disinterested or distracted CSR risks more than just closing a call; they can alienate that customer forever and cause them to tell others to not do business with you!

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