When a customer picks up the phone, they typically don’t know what specific questions to ask to ensure the most value. Instead, they are just calling around to see who can fix their problems the fastest and the cheapest so they can resume their regular lives.
Brigham Dickinson knows this and has worked for years on refining his methods to create the perfect customer experience. This week on Cracking the Code, Brigham shares how you can build a culture of practice for CSRs in your business fueled by attention and mentorship. The result? An elevated customer experience that yields better conversions and repeat customers.
All that and more on this week’s episode of Cracking the Code—watch, free for all through February 29th, at MyContractorUniversity.com/CBS-Show.